Returns & Exchanges
At Lamarsa Coffee, we want you to be fully satisfied with your brewing experience; if your equipment or accessories aren't a perfect fit, you can return them within 14 days of receipt. Please ensure all items are in their original packaging, unused, and in resalable condition to qualify for a full refund.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.
Secure Packaging
Carefully pack your items in their original product box and place them inside a sturdy shipping carton to prevent damage during transit.
Ship to Our Warehouse
Affix the provided return label or ship the package using a trackable courier service to our designated return center in Kuala Lumpur.
Inspection and Refund
Once our technicians inspect the equipment to verify its condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing