Frequently Asked Questions
Everything you need to know about your home brewing journey with Lamarsa Coffee.
What is the expected shipping time for espresso machines?
For in-stock espresso machines and grinders, we typically process orders within 1-2 business days. Shipping usually takes 3-5 business days depending on your location.
Do your coffee machines come with a warranty?
Yes, all our home espresso machines and professional equipment come with a standard 1-year manufacturer warranty covering parts and labor for any manufacturing defects.
What is your return policy for coffee beans?
To ensure maximum freshness and food safety, we do not accept returns on roasted coffee beans. However, if there is an issue with your order, please contact our support team within 48 hours.
Do you offer installation services for high-end home setups?
We provide remote installation guidance for all customers. For specific premium models in select metropolitan areas, we can arrange professional on-site installation for an additional fee.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's real-time tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select buy-now-pay-later options to make your dream home coffee station more accessible.